Terms & Conditions

Last updated: June 2026

About 328 Women's Coaching

328 Women's Coaching is an independent coaching practice founded by Hilary Davies. All coaching services are provided by Hilary Davies in her capacity as an ICF-accredited coach and social psychologist. For any queries, please contact info@328.co.za.

Private Coaching Sessions

Private coaching sessions are available to individuals on a pay-as-you-go basis or in pre-purchased blocks of sessions, as outlined in the current offer at the time of booking.
All sessions are subject to the coach's availability. Bookings are confirmed only once payment has been received or a booking confirmation has been issued,
For pay-as-you-go bookings, payment for the previous session must have cleared before the next session can be confirmed.
Block bookings are paid upfront and are non-transferable to other individuals.
Sessions are conducted online via video call unless otherwise agreed in writing.
Sessions are non-refundable once booked. If exceptional circumstances arise, these will be considered at the coach's discretion.

Cancellations and Rescheduling

A minimum of 24 hours' notice is required for any cancellation or rescheduling of a private session.
Sessions cancelled or rescheduled with less than 24 hours' notice will be charged in full.
If a client fails to attend two scheduled sessions without prior notice, 328 Women's Coaching reserves the right to suspend or cancel future bookings.
In the event that the coach needs to cancel or reschedule a session, clients will be given as much notice as possible and offered an alternative time. No charge will be applied.

Group Coaching Calls

Group coaching calls are open to registered participants who have paid the applicable session fee.
Group call fees are non-refundable. If you are unable to attend a session you have paid for, please notify us at info@328.co.za and we will do our best to share relevant resources or notes where possible.
Group calls are conducted in a shared, confidential environment. All participants are expected to respect the privacy and contributions of others. 328 Women's Coaching reserves the right to remove any participant whose behaviour is disruptive or disrespectful.
Group calls may be recorded for internal use only. Participants will be informed in advance if a session is being recorded.

Referrals

328 Women's Coaching offers a referral reward to existing clients. For each person you refer who goes on to book and complete a paid coaching session through 328, you will receive one hour of free coaching as a thank you.
Referral rewards are non-transferable and cannot be exchanged for a monetary value.
The referral reward will be applied to your account once the referred client has completed their first paid session.
328 Women's Coaching reserves the right to amend or discontinue the referral programme at any time, with reasonable notice given to existing clients.

Confidentiality

All information shared within coaching sessions — whether private or group — is treated with the utmost confidentiality.
Coaching session content will not be disclosed to any third party without your explicit consent, except where required by law or where there is a risk of harm.
Clients are equally expected to respect the confidentiality of anything shared within group coaching spaces.

The Coaching Relationship

Coaching is a professional development relationship focused on personal growth, self-awareness, and forward movement. It is not a substitute for therapy, counselling, medical advice, or psychiatric support.
The client is responsible for their own decisions and actions. The coach provides a supportive, reflective space but does not direct or advise on personal, legal, medical, or financial matters.
Both parties agree to engage in the coaching relationship with honesty, openness, and respect.

Pricing and Payment

All prices are quoted in South African Rand (ZAR) and are inclusive of any applicable taxes unless otherwise stated.
Pricing is subject to change. Any changes will be communicated to existing clients with reasonable notice and will not affect sessions already booked and paid for.
Special promotional rates — such as seasonal offers — are valid only for the period specified and under the conditions outlined at the time of the offer.

Limitation of Liability

328 Women's Coaching will always act in the best interests of the client. However, the coach cannot be held responsible for outcomes, decisions, or actions taken by the client as a result of coaching.
328 Women's Coaching's liability is limited to the value of the sessions paid for by the client.

Changes to These Terms

328 Women's Coaching reserves the right to update these terms and conditions at any time. The most current version will always be available on the 328 website. Continued use of coaching services following any updates constitutes acceptance of the revised terms.

QUESTIONS?

Please reach out at info@328.co.za. We are always happy to clarify anything before you book.